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Next Generation 9-1-1 (NG9-1-1) is an IP/SIP-based emergency communication system proposed by the National Emergency Number Association (NENA).


Next Generation 9-1-1 (NG9-1-1) is an IP/SIP-based emergency communication system proposed by the National Emergency Number Association (NENA). It provides media convergence and data integration that is not possible with the current emergency communication system. For example, it is not possible to send a picture or video to the call taker using the current system, but NG9-1-1 is designed to allow such multimedia communications. Also, additional data such as floor plans, health records, or telematics data can be delivered to the call taker when they are needed. The system incorporates location determination, call routing and Public Safety Answering Point (PSAP) Infrastructure.

Public Safety Answering Points (PSAPs)

Public safety answering points (PSAPs) and emergency dispatch facilities must deliver services effectively while adhering to regulations, standards and communications channels while minimizing costs all in a landscape of evolving technology. Verint solutions can help PSAPs and emergency communications facilities manage their resources more effectively while increasing situational awareness, reducing liability, and adapting to many NG9-1-1 challenges.

Our solutions include:

  • Verint Media Recorder for robust, multimedia recording and quality assurance.
  • Verint Speech Analytics Essentials for Media Recorder for obtaining insight quickly from recorded calls and spotting trends before they escalate into widespread issues.
  • Verint Workforce Optimization for capturing interactions across multiple communications channels and facilitating quality assurance, investigations, staff scheduling and training, surveys and more.

Stancil Commitment to NG9-1-1

Stancil Corporation is committed to NG91-1-1. They have been and are currently involved with committees, not only to ensure they have a thorough understanding of the technology but more importantly to include their expertise which they have accumulated over 75 years. They have attended multiple Industry Collaboration Events (ICE) to ensure their products meet the current NG91-1-1 standards.

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