Venture Technologies’ VT Watch portfolio reflects years of experience integrating various applications in our client environments. VTCloud® provides the highest quality service from the industry’s best and brightest engineers.
Venture Technologies recognizes that each customer experience has variables that must be recognized in order to create the perfect VT Watch opportunity.
You can call into our Customer Support Center with any network issues or 911-center issue 24x7x365.
Our certified team specializes in providing support on Tier 1 manufacturers like: Cisco, EMC, VMware, Microsoft, Synapps and Infoblox.
Our 911 team includes certified personnel that specializes in Positron, Verint and Airbus 911 center equipment.
We are able to remote monitor most network equipment and servers for SNMP or WMI data.
We are staffed 24x7x365 so if your network goes down we are able to alert and assist you to bring the network back online.
Venture has tools, such as Netflow which allow us to proactively monitor networks so we can determine what devices are using high amounts of bandwidth.
Our goal is to provide customers with the most value, flexibility and skill access from IT service providers without taking on the burden of additional FTE.
Venture only employs the highest certified staff in the industry. Our strength and depth are clearly defined though our staff’s certifications.
Venture Technologies Customer Support Center staffed 24x7x365
Unlimited telephone access to Customer Support Center
Defined event escalation levels and time-based response
All calls logged and tracked in Venture’s ticket management tool
Web Portal Access - Ability to open Priority 3 and ability to track cases
Monitoring of Network Elements, including but not limited to; routers, switches, firewalls, UPS, HVAC Any device capable of providing SNMP, WMI, or Traps
Availability of reports to customers
Detailed ticket analysis report
Summary of network performance
Network response time
Network utilization by device
Device uptime % network
Network average and peak utilization per device
CPU load per device/average/peak
Net flow statistics (if applicable)
Disk space availability
Application availability (if applicable)
VOIP analytics (if applicable)
Our goal is to provide our customers with the most value, flexibility and skill access from IT service providers without taking on the burden of additional FTE. On-site dispatch if required (for a predictable additional cost)