Call Handling

VT Safety First offers best of class call management solutions from industry leaders such as, Intrado and Airbus DS Communications. Based on our extensive data discovery process our E-911 Technical Architects are able to recommend the solution that is right for your PSAP operations.


Airbus DS Call Handling Suite

Airbus Call Handling

Next Generation Call Processing - Vesta® 9-1-1

The VESTA 9-1-1 solution establishes the new benchmark for NG9-1-1 call processing. It combines Session Initiation Protocol (SIP) call handling with advanced Airbus DS Communications call control technologies to support the emergency and administrative call taking needs of PSAPs with up to 250 positions. It’s highly configurable and vastly intuitive user interface minimizes agents’ learning curve.

Migration From Existing Systems

A comprehensive migration strategy to the VESTA 9-1-1 system is in place for Airbus DS Communications customers using earlier releases of our Computer Telephony Integration (CTI) solutions. These include: Sentinel® Patriot®, Sentinel® CM, Sentinel® CommandPost™, VESTA® Pallas™, VESTA® CS, VESTA® DMS-100 and VESTA® SL-100.

Text To 9-1-1 – Vesta® SMS

Soon to be released the all new VESTA SMS solution is a fully integrated, standards-compliant, Short Message Service (SMS) to 9-1-1 application.

Intrado Call Handling Suite

Airbus Call Handling

Intrado offers a fully integrated suite of Call Handling equipment and services that span the entire workflow of public safety - from E9-1-1 emergency response and command and control to digital justice and corrections.

Viper®

Intrado VIPER provides public safety answering points with enhanced call-taking efficiencies, high availability, automatic call distribution and remote deployment capabilities.

VIPER is easier to install, configure and maintain than traditional 9-1-1 call-handling systems. PSAPs that use Positron VIPER experience greater cost savings and operational flexibility.

Power 911®

You gain full control with Intrado Power 911. This intelligent workstation provides on-screen command of both landline and wireless 9-1-1 calls in a variety of telephony environments. Scalable to meet the operational needs of any PSAP, Power 911 offers a self-healing, fully integrated, end-to-end solution.

Power LVR

Confidently capture, correlate and store all 9-1-1 trunk, administrative, workstation and radio audio transmissions associated with a specific incident with Power LVR. Power LVR interfaces with the radio network infrastructure and telephone systems to accurately record voice communications for immediate replay, evidentiary purposes and training.

TXT29-1-1®

The nation’s Tier 1 carriers have committed to fully implementing text-to-9-1-1 services. Are you prepared to offer this lifesaving service to your subscribers? Since 2009, Intrado has led the industry in the development and deployment of TXT29-1-1 services and only we have the experience, expertise and relationships with public safety agencies to make this a smooth transition.

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